Chat Widget
Turn every website visitor into a conversation. Live chat, SMS, WhatsApp, and AI in one embedded widget.
TraxionLab's chat widget embeds directly into your website and supports Live Chat, SMS and email capture, WhatsApp, Facebook Messenger, and Voice AI from a single installation. Conversations flow into your unified inbox, your team handles them in context, and the AI can qualify leads and book appointments around the clock without any human on standby.
What you're dealing with before this exists
Website visitors leave before you have a chance to talk to them
Someone visits your services page, has a quick question, and can't find a fast way to ask it. They close the tab. You'll never know they were there. A chat widget gives visitors a reason to start a conversation instead of bouncing.
Web chat conversations die the moment someone navigates away
Traditional live chat is fragile. The visitor leaves your site and the conversation ends. They never get their answer. You never get their contact. Chat that hands off to SMS keeps the conversation alive on a channel the customer actually uses.
You can't staff live chat around the clock but leads come in at all hours
A motivated prospect visits at 9pm. No one on your team is available. The chat sits unanswered and by morning the lead is cold. An AI-powered chat agent handles after-hours conversations, qualifies the lead, and can book an appointment without anyone on duty.
Everything Chat Widget lets you accomplish
All-in-one widget with multiple channel types
A single embedded widget supports Live Chat, SMS and email capture, WhatsApp, Facebook Messenger, and Voice AI. Visitors choose how they want to connect. You manage all incoming conversations in one inbox.
Chat-to-SMS handoff
When a visitor starts a chat session, the widget can collect their phone number and continue the conversation over SMS even after they leave your website. The conversation doesn't end when the browser tab closes.
Conversation AI for automated lead qualification
Deploy an AI agent that handles inbound chats 24/7: answers questions about your services, qualifies leads by asking about their needs and timeline, and books appointments directly onto your calendar. No human required for routine conversations.
Customizable widget appearance
Match the widget to your brand: set the color, greeting message, display icon, and timing trigger. Choose whether the widget appears immediately, after a delay, on scroll, or on exit intent. It looks like it belongs on your site because you built it to.
Contact auto-creation in the CRM
When a visitor submits their name and contact information through the chat widget, a CRM contact is created automatically. Every chat lead is captured without manual entry.
Offline message capture
When no agents are available and AI is not configured, the widget switches to offline mode and collects a message and contact info for follow-up. Visitors who reach out after hours leave their details instead of bouncing.
Live Chat with full inbox context
When a team member picks up a live chat, they see the contact record in the sidebar: previous conversations, pipeline stage, appointment history, and payment status. They respond in context, not cold.
Business hours configuration
Set live chat availability hours. Outside those hours, the widget routes to AI mode, messaging mode, or offline capture automatically. Live staffing hours and automated coverage work together without manual switching.
What changes when this is running
A conversation that survives the page close
Most chat tools end the moment a visitor leaves your site. TraxionLab's chat-to-SMS handoff means the conversation moves to their phone and continues until it reaches a conclusion. Every visitor who starts a chat has a path to becoming a lead.
AI that knows when to hand off to a human
The AI agent qualifies and books autonomously for routine interactions. When a conversation signals high intent, frustration, or a question outside its knowledge base, it routes to a live team member immediately. You get automation where it works and human judgment where it matters.
Questions about Chat Widget
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Chat Widget is one part of the TraxionLab platform. Every plan includes all core features so you can see exactly how the whole system works together before you commit.
Works best alongside
Unified Inbox
Every customer conversation in one place. No more switching between apps to reply.
AI Tools
An always-on response layer that qualifies leads, handles calls, and drafts your content without adding headcount.
Phone & SMS
Business calls and texts through a dedicated business number. No more using your personal cell.