Phone & SMS
Business calls and texts through a dedicated business number. No more using your personal cell.
TraxionLab includes a native phone system with business numbers, inbound and outbound calling, two-way SMS, and voicemail. Every call and text links to the contact record, flows through the unified inbox, and can trigger automations.
What you're dealing with before this exists
You're using your personal cell for all business calls and it's not sustainable
Your clients have your personal number. Your team has your personal number. You can't separate business hours from personal time because there's no separation. When you eventually want to hire someone to handle calls, you'd have to change the number every existing client knows. There's no way to scale a business where the owner's personal cell is the main business line.
Missed calls go to voicemail and never get followed up
You miss a call. It goes to your personal voicemail. The person maybe leaves a message. You listen to it three days later. By then they've already moved on. There's no system to catch missed calls and respond quickly, so missed calls just mean missed revenue.
Texts go out from random numbers with no business identity
You text clients from your personal number. Your team members text from their phones. There's no consistent business number that clients recognize and trust. When you text a payment link or an appointment reminder, it comes from a number they've never seen, and half the time it gets ignored.
Everything Phone & SMS lets you accomplish
Dedicated business phone numbers
Get one or more business phone numbers that route through TraxionLab. Calls and texts come from a professional business identity separate from any personal line.
Inbound and outbound calling
Make and receive calls from the TraxionLab platform or from a connected mobile device. Call logs are automatically attached to the contact record.
Two-way SMS
Send and receive text messages through your business number. All SMS threads show up in the unified inbox alongside email conversations, creating one place for all customer communication.
Missed-call text-back
When an inbound call goes unanswered, an automatic text fires within seconds. The potential customer gets an immediate response and the conversation moves into the inbox. The message is fully customizable. Missed calls become captured leads instead of lost revenue.
A2P 10DLC registration built into the platform
US businesses sending text messages at scale are required to register their numbers through A2P 10DLC. TraxionLab guides you through Brand Registration and Campaign Registration directly inside the platform. Registered numbers reach inboxes reliably. Unregistered numbers face carrier filtering and potential deactivation.
SMS reputation monitoring
Monitor the health of your sending numbers so you catch reputation issues before they affect delivery. A flagged number can quietly suppress your messages without any visible error on your end.
Tap to Pay for in-person collection
Accept contactless payments in the field using the TraxionLab mobile app. Technicians and mobile service providers can take payment on-site without a separate card reader or POS system.
Voicemail and voicemail drops
Manage inbound voicemails through the platform. Drop pre-recorded voicemail messages on outbound calls when prospects don't pick up, saving time on manual outreach.
Call routing and team management
Route inbound calls to specific team members, set up a simple IVR menu for callers, and manage which numbers each team member can use. All calls flow through the platform and link to contact records.
What changes when this is running
Every call and text is in the customer record
Because phone and SMS are native to TraxionLab, every call log, voicemail, and text thread attaches automatically to the contact record. When a customer calls, you see their full history before you pick up.
The missed call is the most expensive call you have
A missed call with no follow-up system is just lost revenue. Missed-call text-back turns every missed call into a captured lead. The automated text fires in seconds, keeping the prospect engaged until you're free to respond.
Register once, send with confidence
A2P 10DLC registration is not optional for US business SMS at volume. Carriers block or filter traffic from unregistered numbers. TraxionLab walks you through the registration process inside the platform so your messages reach the contacts you paid to acquire.
Questions about Phone & SMS
Get started today
30-day free trial.
No contracts. Cancel anytime.
Phone & SMS is one part of the TraxionLab platform. Every plan includes all core features so you can see exactly how the whole system works together before you commit.
Works best alongside
Unified Inbox
Every customer conversation in one place. No more switching between apps to reply.
Workflows & Automation
Replace Zapier, your email tool, and your manual follow-up process with one connected workflow builder.
AI Tools
An always-on response layer that qualifies leads, handles calls, and drafts your content without adding headcount.