Reputation & Reviews
Turn every completed job into a 5-star review. Without asking a single customer in person.
TraxionLab automates review requests via text and email after every job. You monitor your ratings, respond to reviews consistently, and build the kind of online reputation that searchers notice before they call.
What you're dealing with before this exists
You do great work but your Google profile barely reflects it
You've been in business for six years. You have 22 reviews. The new company that opened last year and runs Facebook ads has 180 reviews. Potential customers search for your service, see the ratings, and call them. You're losing jobs to competitors who have a better review strategy, not better service.
Asking for reviews in person is awkward and you keep forgetting
You finish the job, the client is happy, and you think "I should ask for a review." Then it's on to the next call. Two weeks later you remember and the moment has passed. Collecting reviews manually requires a discipline you don't have time to maintain.
You have no idea what your customers are saying until a bad review shows up
You find out about a 2-star review three weeks after it was posted because someone mentioned it. By then, it's buried, it's hurt your ranking, and your window to respond professionally has closed. A reactive review strategy costs you reputation points every time.
Everything Reputation & Reviews lets you accomplish
Automated review request campaigns
After a job completes or an appointment closes, an automated text or email goes out asking for a review. The timing, message, and channel are all configurable.
Sentiment funnel routing
Happy customers get directed to your Google review page. Customers who indicate they had a problem get routed to a private feedback form instead. This keeps negative sentiment out of your public profile while giving you the information you need to fix it.
Bulk review requests with Drip Mode
Send review requests to large contact lists without overwhelming your phone system. Drip Mode paces the sending so messages go out in batches over time, keeping delivery rates high and carriers happy.
Review widget embedded on your website
Embed a live feed of your Google reviews directly on your website. The widget pulls your most recent reviews and displays them as social proof on the pages where prospects are deciding whether to call you. It updates automatically as new reviews come in.
Competitor review benchmarking
Compare your review profile against up to 3 local competitors using real-time data: star rating, total review volume, and response time. Know exactly where you stand and how fast the gap is closing or widening.
Review monitoring dashboard
See all your reviews across connected platforms in one view. Track your average rating, response rate, and review volume trends over time.
AI-assisted review responses
Draft responses to reviews with AI assistance. Respond to every review, including negative ones, faster and more consistently than manual writing.
Video testimonial collection
Request short video testimonials from happy customers. Use them on your website, in ads, and in proposal documents as social proof.
What changes when this is running
Reviews compound over time
Every automated review request fires the moment a job closes. Over six months, you accumulate reviews at a rate impossible to match manually. The business with 200 reviews did not ask 200 customers in person. They automated it.
A negative review handled well builds trust
A professional, timely response to a 2-star review tells every future customer more about your business than 50 five-star reviews. TraxionLab alerts you the moment a new review comes in so you respond before it sits unanswered for weeks.
Questions about Reputation & Reviews
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No contracts. Cancel anytime.
Reputation & Reviews is one part of the TraxionLab platform. Every plan includes all core features so you can see exactly how the whole system works together before you commit.
Works best alongside
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Workflows & Automation
Replace Zapier, your email tool, and your manual follow-up process with one connected workflow builder.
Dashboards & Reporting
See the numbers that matter. Run your business on data, not gut feel.